Privacy Policy

At InspectionPal ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website insulationpal.com (the "Site") and use our services to connect homeowners with insulation contractors.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a quote for insulation services
• Register as a contractor on our platform
• Create an account or log in
• Contact us through our contact forms
• Subscribe to our newsletter or communications
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property information (address, home size, insulation needs)
• Business information (for contractors: business name, license information, service areas)
• Payment information (processed securely through third-party payment processors)
• Account credentials (username, password)
• Communications and correspondence with us

Automatically Collected Information

When you access our Site, we automatically collect certain information about your device and usage, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time and date of visits
• Clickstream data and browsing patterns
• Location data (with your permission)

Information from Third Parties

We may receive information about you from third-party sources, such as:

• Marketing partners and advertising networks
• Analytics providers
• Social media platforms (if you connect your account)
• Public databases and business directories

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To connect homeowners with qualified insulation contractors, process quote requests, and facilitate communication between parties
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communications: To send you service-related notifications, lead alerts, quote responses, and other transactional communications via email and SMS (with your consent)
• Marketing: To send promotional materials, newsletters, and special offers (you may opt out at any time)
• Improvement: To analyze usage patterns, improve our services, and develop new features
• Security: To protect against fraud, unauthorized access, and ensure the security of our platform
• Legal Compliance: To comply with legal obligations and respond to legal requests
• Business Operations: To conduct analytics, research, and business development

3. SMS and Text Messaging

If you opt in to receive text messages from InspectionPal, you consent to receive:

• Lead notifications (for contractors)
• Quote updates (for homeowners)
• Appointment reminders
• Service updates and alerts
• Marketing messages (with explicit consent)

Message and data rates may apply. You can opt out of text messages at any time by replying "STOP" to any message or by updating your notification preferences in your account settings. For help, reply "HELP" or contact us at support@insulationpal.com.

4. How We Share Your Information

We may share your information in the following circumstances:

With Contractors

When you request a quote, we share your contact information and project details with qualified contractors in your area so they can provide you with estimates and services.

With Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe)
• Email service providers (SendGrid)
• SMS providers (Twilio)
• Cloud hosting services (Vercel, Supabase)
• Analytics providers

For Legal Reasons

We may disclose your information if required by law or in response to valid requests by public authorities, or to protect our rights, privacy, safety, or property.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your usage of our Site. For detailed information about our use of cookies, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-Out: Opt out of marketing communications and data sales
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your information

To exercise these rights, please contact us at privacy@insulationpal.com. We will respond to your request within 30 days.

9. Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information promptly.

10. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt out of the sale of your personal information
• Right to non-discrimination for exercising your CCPA rights

We do not sell your personal information to third parties. To exercise your CCPA rights, contact us at privacy@insulationpal.com or call (888) 357-9555.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Site after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: